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souseran's avatar
souseran
New member | Level 2
8 months ago
Solved

Can't access a folder that was shared with me

I have the Basic plan and can't access a folder that was shared with me. Getting a message, "Your account is out of storage!" However, when I look at usage, it shows "Using 0 GB of 2 GB space."
Shared Folders
Storage space
  • Mark's avatar
    Mark
    8 months ago
    souseran wrote:

    However, when I look at usage, it shows "Using 0 GB of 2 GB space."

    That means the shared folder is bigger than your free space (i.e. it is larger than 2gb in space). 

    You either need to get more space, get the shared folder smaller OR if you only need read only access ask for a shared link instead. https://help.dropbox.com/share/create-and-share-link 

souseran's avatar
souseran
New member | Level 2
8 months ago

Okay. The person who was sharing the folders created links and shared the files with me that way. All good. Thanks for everyone's help.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
8 months ago

Pleased its sorted!

If you need to send something back to them you can ask for a requests link :)

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