Our Community is in read-only mode until April 8th, learn more here. You can still search existing threads or get help via Dropbox Support, the Dropbox Help Center, or Learn.
Forum Discussion
Can't access shared link. Getting an error that the link has been deleted.
I have been trying to open a dropbox link shared to me. This is a link that was sent by somebody to the person who sent it to me; they have just passed it on.
They can access and use the files on t...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey sl316, welcome to our Community!
This message indicates a couple of things. Either that the owner of the shared link has deleted, moved, or deactivated the link. Or this may also occur if the link was temporarily disabled due to excessive traffic or if the account is inactive. You can read more about this here.
When the owner of a Dropbox link deletes or disables it, the shared link will stop working. Are you certain that the person that originally sent you the shared link hasn't been added to the folder directly?
To regain access, you can ask the owner to reactivate or create a new shared link for you.
Have you tried reaching out to your client again and asking them to ask the person that sent them the link to create a new one and share it with you?
Thanks a bunch!
