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guruuno's avatar
guruuno
Helpful | Level 6
1 year ago

Can't Backup an external drive

Dropbox Sync Errors I have been attempting to sync an external disk for weeks now, with no success.  Uninstalled, reinstalled (Dropbox), tried on a Mac, tried on Windows 10, and ultimately, got the O...
desktop
Dropbox Backup
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Thanks for the info, I can see that you are in communication with a support agent via the ticket, so they'll be able to provide more device-specific troubleshooting via email.

guruuno's avatar
guruuno
Helpful | Level 6
1 year ago

Got zero reply, must be because of the weekend...

  • guruuno's avatar
    guruuno
    Helpful | Level 6
    1 year ago

    Well, it is going on days after days after days, ZERO response from Dropbox support.  I would imagine this means they don't care, they don't know, and it's time to look for another solution )provider).

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey @guruuno, I checked your ticket and it looks like our support team has replied back to you. Please check their email, if you haven’t already.

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