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Forum Discussion

sarahfelldown's avatar
sarahfelldown
Helpful | Level 5
5 years ago
Solved

Can't Copy from Dropbox to Google Drive

I'm trying to copy some photos and an InDesign file from a Dropbox folder to a Google Drive folder and am getting an error that says "this file has properties that can't be copied to the new location...
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desktop
Dropbox Transfer
Error Messages
  • Megan's avatar
    Megan
    5 years ago

    Hi sarahfelldown, sorry to jump into your convo with Hannah! 

    This error message is a result of transferring files between two different file systems.

    It just means some parts of the file properties are not supported when you try to move the file. 

    You should be able to click "Yes" and the file will transfer without an issue.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey sarahfelldown, thanks for reaching out to us.

Would you mind clarifying where you're trying to copy the files from? Is it the Dropbox folder on your computer or our website?

If it's the website, I'd suggest you download the files to your computer first, and then upload them to Google Drive.

If you're using your local Dropbox folder, can you please send me a screenshot of the message you're getting, so I can look into it?

Thanks!
  • sarahfelldown's avatar
    sarahfelldown
    Helpful | Level 5
    5 years ago

    Sure thing! 

     

    I am trying to go from the Dropbox folder on my computer to the Google Drive folder on my computer.

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 years ago

      Hi sarahfelldown, sorry to jump into your convo with Hannah! 

      This error message is a result of transferring files between two different file systems.

      It just means some parts of the file properties are not supported when you try to move the file. 

      You should be able to click "Yes" and the file will transfer without an issue.

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