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Forum Discussion

Ted G.'s avatar
Ted G.
Collaborator | Level 8
7 years ago

Can't Drag Files to Dropbox Folder in Catalina

Hello, In catalina I am no longer able to drag files in finder into the dropbox folder.  The selected object just sort of springs back into place and will not enter the Dropbox folder.  
Mac
sync
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey Ted G., that’s interesting, let’s have a closer look! 
 
As a quick-fire answer, I’d suspect that this is permissions-related, however I’m interested in seeing whether this triggers any error/diagnostic messages along the way that would help us paint a clearer picture; please let me know in your next message if possible. 
 
Additionally, does that happen regardless of the original directory? Maybe it’s a specific one that’s causing that? 
 
Please let me know of your findings & we'll take it from there. Thanks! 
Dragon1234's avatar
Dragon1234
New member | Level 2
7 years ago

Since Drop box uploaded this new interface it is impossible for drag and drop. Moderator you did not answer the previous persons problem.

I cannot drag and drop my files into folders also. There is no set up screen to change this. 

please let me know the answer to this issue. 

  • ChiDeb20's avatar
    ChiDeb20
    Explorer | Level 4
    6 years ago

    I have the same issue, unfortunately. I have to launch a new finder window, then drag files to that. This problem began with Catalina. I'm not tech-savvy enough to go through all of the fiery hoops to just drag a simple file over to the favorites sidebar. Please fix!

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Hey ChiDeb20, thanks for highlighting here! 
       
      I’ve created a support ticket on our system, as I’m submitting all relevant reports for further review when needed. Please check the inbox connected to your Community profile, if you’d like to continue working on that with me. 
       
      Once you reply back to my email, I’ll try to touch-base with you soon!
      • db163's avatar
        db163
        New member | Level 2
        6 years ago
        I have also been having this issue in Catalina.

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