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Forum Discussion
Can't Drag Files to Dropbox Folder in Catalina
Hello,
In catalina I am no longer able to drag files in finder into the dropbox folder. The selected object just sort of springs back into place and will not enter the Dropbox folder.
:( quite frustrating.
The files just jump back.
HELP DROPBOX guys ... !! HELP
Did you grant DropBox full file access? Once I did that I could do the "move to dropbox" action. Drag and drop isn't working still but that helped me a lot.
- Jane
Dropbox Staff
- In my case all four requirements are met.
I didn't change anything but overnight the functionality returned to drag and drop. Elves or software engineers at work?
Not working for me as of 10:00 am PT on 10/24/19. I checked and I'm current on O/S updates.
Yes. Extension is installed and running. Logo appears in sidebar. Problem persists.
Oh and it's only drag and drop to the favorites bar. If I open a new tab for dropbox I can drag/drop to that tab.
Hi Jane,
all your requirements are met ... still can NOT drag files into the Dropbox :((((
Very puzzling and majorly frustrating.
Please help us.
THANK YOU,
joseph
.Just to add that I have this problem too, but not just with the top-level Dropbox folder - I'm also getting it with one (and just one) subfolder. I thought maybe it was because it's a shared folder, but other top level shares, and folders nested within the problem folder, aren't affected.
- Jane
I've given you a lot of time already by helping define the problem clearly. You have several people with the same issue so it's clearly not some one off thing. Ball is in dropbox's court now to fix it. If you'd like me to check at any point if things are working after you make fixes I'm glad to do that though but please don't engage with me directly beyond that.
agreed. behavior has been cleary defined—no drag/drop into the dropbox icon in macos 10.15.x Finder sidebar. I'm now on 10.15.1 beta 2 and the bahavior occurs on the three machines I currently have running macos 10.15.x.
opening a seperate window works, dragging into any other folder placed in side bar works: only dropbox in sidenbar does not work.
Whatever was fixed became unfixed and now I need help dragging from desktop or anywhere to Dropbox.
- Jane
Hey dragdropper, the ticket is still active on our system, so if you reply back to me, this is going to end up in my inbox!
Same problem here. Extension is installed and running. Logo appears in sidebar.
macOS 10.15.1
- Fiona
Hey stationagent and wanyulee, thanks for your paticipation.
Since you've already tried the troubleshooting steps offered here, please create a ticket with us and get back to us with your ticket numbers.
Thank you for your patience.
Hi, I'm having the same issue while running macOS 10.15.1 and Dropbox 85.4.155. I've already checked that the logo appears in the sidebar as well as made sure the extension is installed and running. Additionally, I've tried restarting my computer and reinstalling Dropbox.
Seriously considering switching to iCloud Drive from Dropbox unless they can sort this out. It's pretty annoying.
- Jane
Hi Jane, I haven't seen a ticket come through.
- Jane
Hi all...
I found this thread as I have the exact same drag/drop issue as described by everyone. I did notice one behavior that helps a little. If I drag and drop a file to Dropbox...but do not immediately drop it...instead hold it for a couple seconds hovering over the Dropbox icon until the Finder window changes to show your Dropbox folder. Then drop it into a Dropbox folder of yoiur choice and it works.
This isn't a perfect solution for a couple reasons - but seems to be a little better.
Just found this thread, same problem for me too.
Also having the same issue
Hi Jane,
Do you mean my email inbox for that address?
I see I received an email with an invite to Zendesk. Log in doesn't work. Do I need to create a new account?
