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Ted G.'s avatar
Ted G.
Collaborator | Level 8
7 years ago

Can't Drag Files to Dropbox Folder in Catalina

Hello, In catalina I am no longer able to drag files in finder into the dropbox folder.  The selected object just sort of springs back into place and will not enter the Dropbox folder.  
Mac
sync
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hello again to everyone posting us on this thread on this discrepancy! 
 
Your reports have been very insightful & I’d like to thank everyone who took the time to write in about this. I haven’t been able to replicate on my end & I’ve been holding off this reply as I’ve been trying to understand whether there’s a common pattern affecting you all that could help us determine the best next steps. 
 
It would be great if you could check the following for me:
 
#1. Is the Finder extension installed? To check this go to "System Preferences" and look for "Extensions". Look for an item called "Finder" in the side bar and click it. If the extension is installed you should see an entry for Dropbox. 
#2. Is the extension running? To check this, open "Activity Monitor". Once there use the search bar to look for "Dropbox". If the extension is running, you should see a white box icon called "Dropbox".
#3. Does the Dropbox logo appear in the Finder side bar or is it just a plain folder icon? Also, please let me know if Dropbox is running and syncing correctly.
 
Can you let me know if all of these requirements are met? 
 
Thanks again to all for keeping in touch; I'm looking forward to hearing back from with your findings &/or results! 
Sparrow1's avatar
Sparrow1
Helpful | Level 6
7 years ago

Yes. Extension is installed and running. Logo appears in sidebar. Problem persists.

  • BrantInPaloAlto's avatar
    BrantInPaloAlto
    Helpful | Level 6
    7 years ago

    Oh and it's only drag and drop to the favorites bar. If I open a new tab for dropbox I can drag/drop to that tab.

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