Can't Drag Files to Dropbox Folder in Catalina

I've given you a lot of time already by helping define the problem clearly. You have several people with the same issue so it's clearly not some one off thing. Ball is in dropbox's court now to fix it. If you'd like me to check at any point if things are working after you make fixes I'm glad to do that though but please don't engage with me directly beyond that.

agreed. behavior has been cleary defined—no drag/drop into the dropbox icon in macos 10.15.x Finder sidebar. I'm now on 10.15.1 beta 2 and the bahavior occurs on the three machines I currently have running macos 10.15.x.

opening a seperate window works, dragging into any other folder placed in side bar works: only dropbox in sidenbar does not work.

Whatever was fixed became unfixed and now I need help dragging from desktop or anywhere to Dropbox.

Hey dragdropper, the ticket is still active on our system, so if you reply back to me, this is going to end up in my inbox!

Hi Jane, I haven't seen a ticket come through.

Hi all...

I found this thread as I have the exact same drag/drop issue as described by everyone. I did notice one behavior that helps a little. If I drag and drop a file to Dropbox...but do not immediately drop it...instead hold it for a couple seconds hovering over the Dropbox icon until the Finder window changes to show your Dropbox folder. Then drop it into a Dropbox folder of yoiur choice and it works. 

This isn't a perfect solution for a couple reasons - but seems to be a little better.

 Just found this thread, same problem for me too.

Also having the same issue

Hi Jane,

Do you mean my email inbox for that address?

I see I received an email with an invite to Zendesk. Log in doesn't work. Do I need to create a new account?

Ok. I just replied to your remail. Please advise if you've received.

The last I saw was a reply from Jane this morning, I got it about 11 hours ago and replied. Nothing since.

I get the same issue. Catalina 10.15.1. I set up a shortcut on the finder Sidebar. I drag a file into a dropbox folder and release it and it bounces back.

I checked all of the finder extensions etc and all checks out, and otherwise DB is working fine.

This bug definitely puts a crimp in my workflow, so looking forward to seeing if there is a fix. 

Hi everyone,

At this thread beginning was noted a possible permission problem as a reason. I read everything up to here, but haven't seen any try, somebody to check for (or fix) eventual "pain source". Just some statements, that not a permission problem but nothing more. How is this confirmed? :thinking:

Did you have try fix possible permissions issue in Dropbox folder, like below? If somebody didn't yet, try following:

sudo chflags -R noschg "/Users/$USER/Dropbox"
sudo chown -R "$USER" "/Users/$USER/Dropbox"
chflags -R nouchg ~/Dropbox
chmod -R u+rw ~/Dropbox

Will be ask for your password (sudo). Note: where Dropbox directory is used as a command's argument (either "/Users/$USER/Dropbox" or "~/Dropbox") replace it with actual path on your machine, if need (I have used the default path & name for personal account). If you moved and aren't sure about exact Dropbox directory place(s), take a look on the following command result:

cat ~/.dropbox/info.json; echo

Take a look on field "personal.path" and if it's a business subscription also on field "business.root_path".

Execute all commands in sequence (line by line) in terminal. If some error brings up, stop there and post the terminal content in a code block (</>), together commands & results (including error messages), exactly as appears, so "the picture" could be figured more accurate.

Hope this gives right direction. :wink:

Yes pls thank you. 

I am having the same issue, just started 1/6/2020.

Thank you for posting in this discussion jeffbass. 

I see you chatted with us today about this. Great that you reached out for help, just when the issue started. Please take the steps suggested by the agent assisting you and be in touch with us. I added notes to your case and raised the priority. 

We would be happy to know the issue is resolved for you. 

Thank you! 

Hi Fiona, I am also having this problem. Is there a fix?

Hello tailormadewords, 

Please let me know if you have tried any of the offered steps in this discussion. 

If you have I would like to know all you've tried, before I give you the next steps via email. 

I already emailed you by the way. I used the address associated with your Community profile. 

Thank you for the additional information and your patience.