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Ted G.'s avatar
Ted G.
Collaborator | Level 8
7 years ago

Can't Drag Files to Dropbox Folder in Catalina

Hello, In catalina I am no longer able to drag files in finder into the dropbox folder.  The selected object just sort of springs back into place and will not enter the Dropbox folder.  
Mac
sync
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
I appreciate your efforts & ongoing cooperation; you’ve all been very insightful! 
 
I’ve now created individual tickets for all of you that posted us since yesterday separating your reports & I’d like to work with you individually moving forward. If you have some spare time, please check your inbox & we’ll continue troubleshooting that from where we’ve left off here. 
 
(Note: I accidentally created a ticket for you as well dragdropper; feel free to ignore it, as this has been sorted in this case.)
 
Enjoy your Friday until we talk again! 
BrantInPaloAlto's avatar
BrantInPaloAlto
Helpful | Level 6
7 years ago

I've given you a lot of time already by helping define the problem clearly. You have several people with the same issue so it's clearly not some one off thing. Ball is in dropbox's court now to fix it. If you'd like me to check at any point if things are working after you make fixes I'm glad to do that though but please don't engage with me directly beyond that.

  • anonymous's avatar
    anonymous
    7 years ago

    agreed. behavior has been cleary defined—no drag/drop into the dropbox icon in macos 10.15.x Finder sidebar. I'm now on 10.15.1 beta 2 and the bahavior occurs on the three machines I currently have running macos 10.15.x.

    opening a seperate window works, dragging into any other folder placed in side bar works: only dropbox in sidenbar does not work.

     

     

     

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