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Ted G.'s avatar
Ted G.
Collaborator | Level 8
7 years ago

Can't Drag Files to Dropbox Folder in Catalina

Hello, In catalina I am no longer able to drag files in finder into the dropbox folder.  The selected object just sort of springs back into place and will not enter the Dropbox folder.  
Mac
sync
anonymous's avatar
anonymous
7 years ago

no progress on this issue apparently.  just wanted to reiterate that I have reproduced this bahavior on four differnet mac models, all running 10.15.1 now (though the problem started with 10.15), all signed into differnet Dropbox accounts. The issue does not occur on 10.14.x macs. The ONLY scenario where it occurs is when attemptng to drag a file or folder onto the Dropbox favorite icon in the Finder siebar. any other folder placed in the side bar functions normally in this scenario.

in every other situation, dragging files into or out of the dropbox folder works like any other folder. it's only when it's in the Finder sidebar that dragging fails. NOTE: placing the Dropbox folder in a Finder window's toolbar and dragging into that also works as expected. 

 

lastly: dragging an item onto Dropbox favorite and holding it for 2 sec until the folder opens allows you to then drop it in the folder normally.

truly bizarre.

 

 

 

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey anonymous, thanks for the nudge! 
 
I’ve created a ticket on our system on your behalf. Please have a look at the inbox linked to the email address you use on your Community profile whenever you have a minute if you'd like to work on that with me!
  • SPowling's avatar
    SPowling
    New member | Level 2
    7 years ago

    Still having this issue as of Nov 5th @7:45am EST. 

    Have we figured out a solution to this one yet? Hoping soon!

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Hey SPowling, thanks for the nudge! 
       
      While I don’t currently have an update from the relevant team, I could create a ticket on our system if you’d like to contribute your report & findings on our ongoing investigation. 
       
      Please let me know if you’d be okay with that. Thanks again! 
      • stationagent's avatar
        stationagent
        Explorer | Level 4
        7 years ago

        Having the same issue. Hope you all get a resolution soon. It's making it hard to be productive.

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