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Ted G.'s avatar
Ted G.
Collaborator | Level 8
7 years ago

Can't Drag Files to Dropbox Folder in Catalina

Hello, In catalina I am no longer able to drag files in finder into the dropbox folder.  The selected object just sort of springs back into place and will not enter the Dropbox folder.  
Mac
sync
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hello again to everyone posting us on this thread on this discrepancy! 
 
Your reports have been very insightful & I’d like to thank everyone who took the time to write in about this. I haven’t been able to replicate on my end & I’ve been holding off this reply as I’ve been trying to understand whether there’s a common pattern affecting you all that could help us determine the best next steps. 
 
It would be great if you could check the following for me:
 
#1. Is the Finder extension installed? To check this go to "System Preferences" and look for "Extensions". Look for an item called "Finder" in the side bar and click it. If the extension is installed you should see an entry for Dropbox. 
#2. Is the extension running? To check this, open "Activity Monitor". Once there use the search bar to look for "Dropbox". If the extension is running, you should see a white box icon called "Dropbox".
#3. Does the Dropbox logo appear in the Finder side bar or is it just a plain folder icon? Also, please let me know if Dropbox is running and syncing correctly.
 
Can you let me know if all of these requirements are met? 
 
Thanks again to all for keeping in touch; I'm looking forward to hearing back from with your findings &/or results! 
wanyulee's avatar
wanyulee
New member | Level 2
7 years ago

Same problem here. Extension is installed and running. Logo appears in sidebar.

macOS 10.15.1

 

  • Fiona's avatar
    Fiona
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hey stationagent and wanyulee, thanks for your paticipation. 

    Since you've already tried the troubleshooting steps offered here, please create a ticket with us and get back to us with your ticket numbers.

    Thank you for your patience. 

  • payleinad's avatar
    payleinad
    New member | Level 2
    7 years ago

    Hi, I'm having the same issue while running macOS 10.15.1 and Dropbox 85.4.155. I've already checked that the logo appears in the sidebar as well as made sure the extension is installed and running. Additionally, I've tried restarting my computer and reinstalling Dropbox.

  • MisterShifter's avatar
    MisterShifter
    New member | Level 2
    7 years ago

    Seriously considering switching to iCloud Drive from Dropbox unless they can sort this out. It's pretty annoying.

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey payleinad & MisterShifter, thanks for the nudge! 
     
    We can work on that via ticket, so I’ve just sent you a brief message through our support system & once you reply back to me we can take it from where we left off here. 
     
    Have a nice day & I’ll be awaiting your replies! 

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