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Ted G.'s avatar
Ted G.
Collaborator | Level 8
7 years ago

Can't Drag Files to Dropbox Folder in Catalina

Hello, In catalina I am no longer able to drag files in finder into the dropbox folder.  The selected object just sort of springs back into place and will not enter the Dropbox folder.  
Mac
sync
ChiDeb20's avatar
ChiDeb20
Explorer | Level 4
6 years ago

I have the same issue, unfortunately. I have to launch a new finder window, then drag files to that. This problem began with Catalina. I'm not tech-savvy enough to go through all of the fiery hoops to just drag a simple file over to the favorites sidebar. Please fix!

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Hey ChiDeb20, thanks for highlighting here! 
 
I’ve created a support ticket on our system, as I’m submitting all relevant reports for further review when needed. Please check the inbox connected to your Community profile, if you’d like to continue working on that with me. 
 
Once you reply back to my email, I’ll try to touch-base with you soon!
  • db163's avatar
    db163
    New member | Level 2
    6 years ago
    I have also been having this issue in Catalina.
  • Rasa05's avatar
    Rasa05
    Explorer | Level 3
    6 years ago

    I am facing the same issue! I can't drag any files from my desktop into dropbox nor can I attach any files from my desktop into my Mac Mail?? But I can still attach files from dropbox into my emails. No idea what is going on but it's very frustrating. Please help! 

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Thanks for reporting that here db163 & Rasa05!
       
      I’ve just sent you a brief message through our support system to continue this discussion. Can you both have a look at your inboxes when you have a spare moment? 
       
      I’ll be awaiting your replies there!
      • BrantInPaloAlto's avatar
        BrantInPaloAlto
        Helpful | Level 6
        6 years ago

        Hi Jane. It looks like you are engaging with people posting here one on one. I think what everyone posting here is probably looking for though is for Dropbox to just fix the problem and announce that here. Or give us instructions on how to fix it if there's something we have to do on our end.  That's what I'm waiting for at least! However, if the instructions are to full reinstall as one person suggested, okay but for me that's not really a great answer. I'd just continue to use Google Drive instead of Dropbox if that's what it's going to take to get Dropbox drag and drop to the favorites list working.

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