Can't Drag Files to Dropbox Folder in Catalina

Thank you for posting in this discussion jeffbass. 

I see you chatted with us today about this. Great that you reached out for help, just when the issue started. Please take the steps suggested by the agent assisting you and be in touch with us. I added notes to your case and raised the priority. 

We would be happy to know the issue is resolved for you. 

Thank you! 

Hi Fiona, I am also having this problem. Is there a fix?

Hello tailormadewords, 

Please let me know if you have tried any of the offered steps in this discussion. 

If you have I would like to know all you've tried, before I give you the next steps via email. 

I already emailed you by the way. I used the address associated with your Community profile. 

Thank you for the additional information and your patience.

Fiona --

Just discovered same problem here.  Catalina 10.15.2 on MacBook Pro, MacBook and Air.  Cannot not move files from Downloads to Primary Dropbox folder on any of these devices.

The issue is clearly dragging to the alias of Dropbox in the Left Sidebar Finder window. 

As with other people, if I open a 2nd Finder window, I can move a file from Downloads in the 1st Finder window to Dropbox in the 2nd window (again, not to the alias that shows in the Left Sidebar window).

I tried removing the Dropbox alias from the Left Sidebar and then putting it back in.  That didn't work.

Is there any fix yet?

Hi dcgc and Rick19744. 

I emailed you both to help the best way possible. 

Please respond there with the name of your device. 

dcgc if you would add screenshots showing the 2 finder windows you are referring to, you would help me a lot. 

Thank you! 

Hello, Fiona, or any other dropboxer around. Has this issue been solved? If it has (or if you have any way to help), could you guide me, please? 

Thanks. 

Hi Abukasem. Sorry to hear you are having trouble as well. 

I understand you have read through this discussion and have tried workarounds that other users offer here. If you haven't please do. 

For me to assist you the best way possible I am sending you an email to investigate with device related details. 

:envelope: I used the address associated with your Community profile. 

Thank you! 

Hi Fiona - I didn't hear from you about this. As a paying Dropbox customer, I ask you these questions:

1) What's the cause of this issue?

2) Does Dropbox plan to resolve it, and if so, when?

I'd appreciate your responding to these questions both by email to me and also publicly on this thread. Thanks!

Tim

Thanks for mentioning me newyorker1979. 

So the fix to this issue is currently offered by a specialized department of our support.

This is not an issue all Catalina users report to be facing and so we treat it as a technical issue and escalate each case to be fixed. This is why we are creating tickets for all of you. 

I apologize for the inconvenience. I personally have no information as to how this occurs exactly. 

If you want me to I can create a ticket for you, escalate it and forward this question directly to the agent that will assist you solve this. 

Thank you!

Hi Fiona,

I would like to escalate this issue and create a ticket.

I also want to register my frustration and disappointment that you have not offered to obtain and provide to the many followers of this thread any further information about what the fix offered by the specialized department entails and what the causes of the error are.

Tim

Glad to do this for you newyorker1979. 

You got mail! :envelope: I used the email address assiciated with your Community profile. 

Please respond there with the name of your Catalina device and I will escalate as soon as possible. The next level of support will explain more about this issue. 

Again thank you for your feedback and participation. 

Have a nice weekend. 

Hi, Fiona. It is proving impossible to establish email contact with the specialised assistance: emails are not being delivered. Any help, please? 

I'll add mine to this as well. Having the issue also. Only on my Macbook Pro's though, not my iMac. Very strange problem.

I hope this comment finds you starting a nice week. 

I created tickets for you Chris_Rathborne and jkharrell. Please get back to me there with the name of the device(s) facing this issue. 

Abukasem, I can see you have responded with updates in your ticket. The agent assisting you will get back to you as soon as possible. 

Please let me know if you tried the workaround offered on page 11 of this thread and if it works for you. As well as if you have provided all the appropriate permissions to Dropbox, as suggested by my colleague Jane earlier in this thread. 

Thank you all for your time and patience with this issue. 

Thank you, Fiona. Yet the emails I sent were, allegedly, undelivered.

Hey newyorker1979, 

Your ticket is not escalated. It is still with me. I will get to it as soon as possible.

Please check the average response time from our support channels, mentioned in this help center article.  Scroll to the "Need to speak to us?" section. Your case is reverted to an email communication. 

Thank you for your patience.