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Forum Discussion
Can't Drag Files to Dropbox Folder in Catalina
Hello,
In catalina I am no longer able to drag files in finder into the dropbox folder. The selected object just sort of springs back into place and will not enter the Dropbox folder.
Hi Fiona - I didn't hear from you about this. As a paying Dropbox customer, I ask you these questions:
1) What's the cause of this issue?
2) Does Dropbox plan to resolve it, and if so, when?
I'd appreciate your responding to these questions both by email to me and also publicly on this thread. Thanks!
Tim
Fiona
Dropbox Staff
Dropbox StaffThanks for mentioning me newyorker1979.
So the fix to this issue is currently offered by a specialized department of our support.
This is not an issue all Catalina users report to be facing and so we treat it as a technical issue and escalate each case to be fixed. This is why we are creating tickets for all of you.
I apologize for the inconvenience. I personally have no information as to how this occurs exactly.
If you want me to I can create a ticket for you, escalate it and forward this question directly to the agent that will assist you solve this.
Thank you!
Hi Fiona,
I would like to escalate this issue and create a ticket.
I also want to register my frustration and disappointment that you have not offered to obtain and provide to the many followers of this thread any further information about what the fix offered by the specialized department entails and what the causes of the error are.
Tim
- Fiona
Glad to do this for you newyorker1979.
You got mail! :envelope: I used the email address assiciated with your Community profile.
Please respond there with the name of your Catalina device and I will escalate as soon as possible. The next level of support will explain more about this issue.
Again thank you for your feedback and participation.
Have a nice weekend.
I'll add mine to this as well. Having the issue also. Only on my Macbook Pro's though, not my iMac. Very strange problem.
- Fiona
I hope this comment finds you starting a nice week.
I created tickets for you Chris_Rathborne and jkharrell. Please get back to me there with the name of the device(s) facing this issue.
Abukasem, I can see you have responded with updates in your ticket. The agent assisting you will get back to you as soon as possible.
Please let me know if you tried the workaround offered on page 11 of this thread and if it works for you. As well as if you have provided all the appropriate permissions to Dropbox, as suggested by my colleague Jane earlier in this thread.
Thank you all for your time and patience with this issue.
Thank you, Fiona. Yet the emails I sent were, allegedly, undelivered.
- Hi Fiona - Just replying to say that although I confirmed my email address as requested in an email from Dropbox, I’ve heard nothing further about the alleged process of fixing the problem. When can I expect to hear from whoever you’ve kicked this over to?
(BTW - yes the workaround works but I am of course seeking a fix to the problem, not a workaround.) - Fiona
Hey newyorker1979,
Your ticket is not escalated. It is still with me. I will get to it as soon as possible.
Please check the average response time from our support channels, mentioned in this help center article. Scroll to the "Need to speak to us?" section. Your case is reverted to an email communication.
Thank you for your patience.
