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Ted G.'s avatar
Ted G.
Collaborator | Level 8
7 years ago

Can't Drag Files to Dropbox Folder in Catalina

Hello, In catalina I am no longer able to drag files in finder into the dropbox folder.  The selected object just sort of springs back into place and will not enter the Dropbox folder.  
Mac
sync
Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Glad to do this for you newyorker1979. 

You got mail! :envelope: I used the email address assiciated with your Community profile. 

Please respond there with the name of your Catalina device and I will escalate as soon as possible. The next level of support will explain more about this issue. 

Again thank you for your feedback and participation. 

Have a nice weekend. 

Chris_Rathborne's avatar
Chris_Rathborne
Explorer | Level 4
6 years ago

I'll add mine to this as well. Having the issue also. Only on my Macbook Pro's though, not my iMac. Very strange problem.

  • Fiona's avatar
    Fiona
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    I hope this comment finds you starting a nice week. 

    I created tickets for you Chris_Rathborne and jkharrell. Please get back to me there with the name of the device(s) facing this issue. 

    Abukasem, I can see you have responded with updates in your ticket. The agent assisting you will get back to you as soon as possible. 

    Please let me know if you tried the workaround offered on page 11 of this thread and if it works for you. As well as if you have provided all the appropriate permissions to Dropbox, as suggested by my colleague Jane earlier in this thread. 

    Thank you all for your time and patience with this issue. 

  • Abukasem's avatar
    Abukasem
    Explorer | Level 4
    6 years ago

    Thank you, Fiona. Yet the emails I sent were, allegedly, undelivered.

  • newyorker1979's avatar
    newyorker1979
    Helpful | Level 6
    6 years ago
    Hi Fiona - Just replying to say that although I confirmed my email address as requested in an email from Dropbox, I’ve heard nothing further about the alleged process of fixing the problem. When can I expect to hear from whoever you’ve kicked this over to?

    (BTW - yes the workaround works but I am of course seeking a fix to the problem, not a workaround.)

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