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Mary53's avatar
Mary53
Explorer | Level 4
2 years ago

Can't find recent photographs and videos on my MacBook Pro

Out of the blue my photo and video library has disappeared from my dropbox on MacBook Pro.  I get the last three months (Aug/July/June) and nothing more.  I need to have constant access to my library of photos but they seemed to have disappeared.  All the photos are there on my iPad and Samsung phone but not on my MacBook Pro (2015 version).  I have contacted Dropbox but not got any satisfactory response so far.  Any suggestions?

 

desktop
Mac
sync

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  • Mary53's avatar
    Mary53
    Explorer | Level 4
    2 years ago

     These photos I uploaded yesterday - the bottom two have identified as January 2009 and November 2010

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    You've mentioned that you contacted the support team via email. Have you tried asking them for further help, since they can investigate further?

  • Mary53's avatar
    Mary53
    Explorer | Level 4
    2 years ago

    Yes I have - Leela and I had an extensive chat on Friday and it has now been progressed to a specialised team. Thank you,.

  • Mary53's avatar
    Mary53
    Explorer | Level 4
    2 years ago

    I will let u know the outcome of any advice I receive from the specialists. 

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