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Research-12's avatar
Research-12
Explorer | Level 3
3 years ago

Can't Get Past Dropbox Ad

I've got a free account. Someone sent me a link to share a file with me. When I click on a link all I get is a Dropbox ad giving me upgrade options. Here is the URL for what comes up: https://www.d...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Research-12, sorry to hear you're having issues with this.

 

If the file was shared with you with view only rights, you should be able to by-pass or close the prompt to upgrade.

 

Could you send us a screenshot of how it looks on your end and clarify how exactly was this file shared with you in the first place?

 

Thanks!

Research-12's avatar
Research-12
Explorer | Level 3
3 years ago

Thank you, Walter.

Here is the invitation and another screenshot that shows what I get when I try to access the folder.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the screenshot Research-12 

     

    They seem to have shared with you a shared link with edit rights and to be able to do this you'd need to add the file to your account. If you don't have enough quota to store the file in your Dropbox account, it's normal that you get this message.

     

    Could you maybe ask them to share the file with view only rights from their end?

    • Research-12's avatar
      Research-12
      Explorer | Level 3
      3 years ago

      Thank you, Walter. I'll work on it.

      Take care.

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