Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Can't copy and paste iPhone images from Dropbox to a Word document
We have started having issues with iPhone images not be able to be copy and pasted into word documents, you can only drag and click them which is slow and painful and not practical.
We do not have this issue with our Android images only Apple images.
Anyone have any suggestions?
Cheers Blair.
There are automatic file renamers available for Windows. Most likely there is an incompatible character in the filename, perhaps the comma, or the spaces.
You could even use the Dropbox automation to rename the files on the site itself so when it syncs to the computer the name is slightly different, and seeing if that helps out.
18 Replies
Replies have been turned off for this discussion
- Jay
Dropbox Community Moderator
Hi Blair Roof Inspector, thanks for posting today!
Could you clarify the exact steps and devices you're currently using to understand what your process is?
This will help me to assist further!
Hi Jay,
We take images of roof areas and download them to dropbox with our phones and then we copy and paste them into reports.
I have no issues with my Samsung phone and images, but I have 2 inspectors that run iPhones and both of them are having issues with not being able to copy and paste their images into word documents. When they are copied to a word doc they come out as a small blank square instead of the actual image. We seem to be able to drag them into the word doc and that works but no via copy and paste, this may not be a dropbox issue but more of a word doc issue with the recent updates.
Cheers Blair.
- Jay
Could you clarify how you originally copy the photo in order to then paste it into Word?
Is the copying done via the Dropbox mobile app, or another app on the devices?
Through dropbox file folder
- Jay
So, is this in the Dropbox mobile app, or the iOS Files app when the Dropbox location is selected?
Not using the apps at all this is being down directly from Dropbox file folder.
I have found previously that the app is not as responsive and going through the PC file folder to be more efficient.
- Jay
I'm a little confused, you mentioned they were doing the copying and pasting from iPhones into Word.
How do they have access to the Dropbox folder on a PC from their iPhone?
Images from the iPhone are uploaded through the app on phones, word documents are created on computers.
- Jay
Okay, so, to put it simply, images from mobile devices are synced to Dropbox, and the images are copied and pasted on a desktop machine into Word.
Since these are iOS devices, are the images being uploaded as JPG or HEIC images?
