We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Alexa23
3 years agoNew member | Level 2
Can't get webform to Support to submit + no Dropbox files will open
Hello - I don't know which topic this should come under so I'm asking here. I cannot get the webform to submit to Support on either of my browsers. I want to ask about files not opening on a new MacBook Pro in any dropbox location.
thanks in advance
Alexa
3 Replies
- Nancy3 years ago
Dropbox Community Moderator
Thanks for posting this here, Alexa23!
Can you send me a screenshot of what you see exactly, when trying to submit your support request? Are you getting any errors?
If you want, feel free to share more info on the issue you’re having with your files as well, and we can take a look.
Keep me in the loop.
- Alexa233 years agoNew member | Level 2
Hello - thanks for a quick reply. I have actually solved my mac-specific issue.
For the support webform issue I'll get back in touch if it recurs.
- Megan3 years ago
Dropbox Community Moderator
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!