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TK27's avatar
TK27
Explorer | Level 3
5 years ago
Solved

can't open a dropbox link

I received an email with the following link:

https://www.dropbox.com/sh/23315lmnhjsa1yu/AABDJVQ3OItMbL8_ozkyqfyUa?dl=0

The link can’t be opened and a message appeared  ”That didn’t work for some reason’’.

I clicked refresh for the page , signed out of dropbox and clicked the link many times then tried copy & paste for  the link on browser address bar but nothing works.

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  • Mark's avatar
    Mark
    5 years ago

    Sounds to me like the file has been removed/changed or link deleted. 

     

    I'd ask them for another link 🙂

10 Replies

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    5 years ago

    Sounds to me like the file has been removed/changed or link deleted. 

     

    I'd ask them for another link 🙂

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    4 years ago
    profelite wrote:

    Unable to download a file from the link below.

    Contact the file owner and ask for a new link.

  • Azat202021's avatar
    Azat202021
    Explorer | Level 3
    4 years ago
    please ask for help. Can't access links in dropbox. I tried to enter from different browsers and device, but an error comes out “ That didn't work for some reason
    If it's a fluke, it might work if you refresh the page. You can also ask us for help.”
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hey Azat202021, thanks for posting here today! 

    Can you please send me a screenshot of the error you receive on your end when you open the shared link? 

    Does that happen with all of your links? 

    Keep me updated.
  • Azat202021's avatar
    Azat202021
    Explorer | Level 3
    4 years ago
    Seems not with all links. The screenshot shows a dog with a bowl and this inscription on top“That didn't work for some reason”
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    4 years ago

    Azat202021 - it still means the same thing. The link is no longer valid. 

    You need to get a new one. 

  • Azat202021's avatar
    Azat202021
    Explorer | Level 3
    4 years ago
    the link is working, another user opens this link. I can’t understand at all why I can’t open it?
  • thehuqa's avatar
    thehuqa
    Explorer | Level 3
    3 years ago

    I can't seem to open a file sent to me. Please help. This is the link. [Link removed by moderator]

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    thehuqa wrote:

    I can't seem to open a file sent to me. Please help. This is the link. [Link removed by moderator]

    Either the link was removed or the file it points to was deleted. You need to contact the person that sent you the link and ask them to generate another one.

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