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greeny cai's avatar
greeny cai
Explorer | Level 4
2 years ago

"Can't share file" error is not allowing me to share my files

Recently I stopped being able to join shared folders and when I share my folder  I got this error: "Can't share file. We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.". I've been using this Dropbox account for over ten  years, is there any way I can fix this problem?

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3 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for reaching out to us, greeny cai.

     

    Can we send you an email, so we can take a closer look into this?

     

    Let me know.

  • greeny cai's avatar
    greeny cai
    Explorer | Level 4
    2 years ago

    Dear Hannah,

    Yes, please send me email, thanks

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Done, greeny cai!

     

    I just sent you an email, so we'll continue there.

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