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suibom's avatar
suibom
Helpful | Level 5
3 years ago
Solved

Can't understand the meaning of the Dropbox icon in the finder and it doesn't sync.

My system info HW: Apple M1 Pro OS: Ventura 13.5 (22G74) Dropbox ver: v180.3.4837 & joined beta   Dropbox beta has an incomprehensible behavior when using the file provider feature on macOS...
desktop
Dropbox Family
sync
  • Jay's avatar
    Jay
    3 years ago

    The previous article described the icons you would see in Finder.

     

    • The green sync icon means the file is available offline
    • No icon means it's 'available'. This means you doubleclicked it to open, and it's stored on your computer. However, if you're low on hard drive space, the Mac OS will delete the local copy to free up space
    • Cloud icon with a down arrow means it's online-only.
    • This would only apply to entire folders. Individual files won't have two icons at the same time.
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

The previous article described the icons you would see in Finder.

 

  • The green sync icon means the file is available offline
  • No icon means it's 'available'. This means you doubleclicked it to open, and it's stored on your computer. However, if you're low on hard drive space, the Mac OS will delete the local copy to free up space
  • Cloud icon with a down arrow means it's online-only.
  • This would only apply to entire folders. Individual files won't have two icons at the same time.
daviddaviddavidgardener's avatar
daviddaviddavidgardener
Explorer | Level 4
2 years ago

I am having this issue, and contrary to the solution here I am having the issue with individual files. and they refuse to become available offline in bulk unless I click on each one individually. I'm on an M1 mac. please help.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey daviddaviddavidgardener - thanks for the screenshot.

     

    Could you let us know your device's exact OS version, and the version and status of the Dropbox desktop app as shown in your menu bar?

    • daviddaviddavidgardener's avatar
      daviddaviddavidgardener
      Explorer | Level 4
      2 years ago

      yeah im on osx 13.5 and dropbox says "your files are up to date"

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        daviddaviddavidgardener, are these files saved within a folder? If yes, what syncing icon do you see next to the parent folder? 

         

        If you right click on it, do you see the “make online-only” option instead of “make available offline”, or neither of them shows in the menu?

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