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Solved
Can't understand the meaning of the Dropbox icon in the finder and it doesn't sync.
My system info
HW: Apple M1 Pro
OS: Ventura 13.5 (22G74)
Dropbox ver: v180.3.4837 & joined beta
Dropbox beta has an incomprehensible behavior when using the file provider feature on macOS.
As shown in the finder screenshot below, I have set "Make available offline" except for a few folders. However, the cloud with arrow icon(next to the dropbox icon) is "not downloaded" and the dropbox status in the menubar is "your files are up to date".
Doesn't "make available offline" mean that all files are accessible offline on my macbook? But what does "not downloaded" mean?
No matter how long I waited, the "your files are up to date" status didn't change, so I finally clicked on the cloud icon in the finder to actually download the files. After that, the dropbox status didn't change even after hours of waiting in "syncing..." as shown in the screenshot below.
The previous article described the icons you would see in Finder.
- The green sync icon means the file is available offline
- No icon means it's 'available'. This means you doubleclicked it to open, and it's stored on your computer. However, if you're low on hard drive space, the Mac OS will delete the local copy to free up space
- Cloud icon with a down arrow means it's online-only.
- This would only apply to entire folders. Individual files won't have two icons at the same time.
33 Replies
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- Walter
Dropbox Community Moderator
Thanks for the screenshot daviddaviddavidgardener
Could you please clarify the app's version as well for me? Also, what is the location of your Dropbox folder as per the sync tab in the app's preferences?
Did you install the app with admin privileges and grant Dropbox full disk access?
yes its installed properly and i have only had issues since its migration to the new location on mac. Version 204.4.5420
It was installed with admin privileges and full disk access
- Nancy
daviddaviddavidgardener, can we log a ticket for you at this point and look into this internally?
yes please. how do we do that?
- Walter
Just let us know that you're OK with us reaching out via email and we'll use the email address that's linked to your profile here, on our Community daviddaviddavidgardener
yes please reach out to my email. thanks
- Nancy
Check your email when possible, daviddaviddavidgardener, and reply back to me. Cheers!
Hi there,
I'm having exactly the same issue and cant resolve it. Are you able to raise a ticket with me also?
S
Also, now its located in the CloudStorage folder, is this taking up space on my icloud as well as dropbox? Why the 2 logos?
The multiple (dropbox & macOS) logos are very confusing. Very frustrating and the re-syncing has now massively slowed my work down.
Is it possible to revert?
