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Judyk2's avatar
Judyk2
Helpful | Level 5
12 months ago
Solved

Can't upload files to my Dropbox and files are getting moved instead of copied

Every month I upload specific files to Dropbox, to store as an archive. Starting in February 2024, files from one specific folder were moved instead of copied. Files from other folders are being copied, as expected. I noticed that the source folder was empty and downloaded the previously uploaded files, but now I can't get the new files to upload. A couple of times, it looked like it was going to work, but then I noticed it was going to move those instead of copy them, so I didn't complete the action. The rest of the times, I have the files highlighted, dropbox says to 'drop them here', but nothin happens.

 

I am on an up-to-date laptop using windows and chrome. Any ideas what's going on?

 

 

desktop
sync
upload
Web
  • Judyk2's avatar
    Judyk2
    12 months ago

    I think I found the issue. When I had to download the ones that "moved" earlier this year, it put them in a condensed folder with the same name - I hadn't noticed that earlier. Once I moved them into their proper folder and they were in the right format, they "copied" over as expected. Thank you both for your concern!

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hey Judyk2, thanks for joining our Community!

     

    Would you mind guiding me through the steps you follow to upload the files to your Dropbox?

     

    Are you using the Dropbox website of the local Dropbox folder on your computer?

     

    Any details you can think of, would really be helpful.

     

    Thanks.

    • Judyk2's avatar
      Judyk2
      Helpful | Level 5
      12 months ago

      Sure. I select files from my file explorer folders and drag and drop them into the dropbox folder online. I'm using latest version of chrome and I'm on an up-to-date windows laptop. I don't use sync for dropbox - this is an account for a business entity that is shared with me. 

      The drag and drop is working for files in other folders - it's just this one that is acting weird.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Sorry for jumping in, Judyk2. Is this working properly if you click on the Upload button at the top part of your web Dropbox account, instead of dragging and dropping your files there?

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