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Kate202's avatar
Kate202
New member | Level 2
3 years ago

Can't upload

My Personal Dropbox space has Unused space (1.5 TB) but I can't upload. I pay £95.88 (taxes included) per year. Renews on 3 July 2023.   Error is: Can’t upload to Dropbox Your team no longer has...
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Kate202's avatar
Kate202
New member | Level 2
3 years ago

 Hi Walter,

 

Plan looks fine:

 
Standard files (527.9 GB)
Backup (2.5 MB)
Shared files (0.9 GB)
Unused space (1.5 TB)
Kate202's avatar
Kate202
New member | Level 2
3 years ago

Next steps:

Your team admins need to add billing information so your team can keep using Dropbox Business.

 

I only use the business one to download, and Personal one to backup. Should I unlink Personal and Business? How do I do that? Will I still be able to download files from the Business account?

 

Does Dropbox support exist? Nothing happens in Live chat or sending email. Would GDrive be a better option? Can I migrate everything over easily?

  • Kate202's avatar
    Kate202
    New member | Level 2
    3 years ago

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey Kate202, thanks for the additional info and screenshots, they have been really helpful!

       

      It looks like your account is currently in what we call a locked state.

       

      This happens if a team account gets downgraded, or if a Dropbox Business trial gets cancelled/expires.

       

      If you do not wish to continue with a Dropbox Business plan, and want to go back to your personal subscription, you'll need to disband your team.

       

      You can see all info related to locked state and steps on how to disband your team here.

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