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faustlaw's avatar
faustlaw
Explorer | Level 4
9 years ago
Solved

Clean My Mac update caused TOTAL FILE RESYNC

I just updated clean my mac ran it and now my Dropbox is resyncing ALL THE FILES.  What went wrong?  I don't want this to happen again.   Thank you. 
sync
  • Storyer's avatar
    Storyer
    9 years ago

    Hi, that's Volodymyr from MacPaw, company that developed CleanMyMac app. 

     

    Thanks for contacting us on that, we've located what exactly causing that and fixed that. So with the upcoming update of the app this will be fixed. 

     

    Have a great day! 

     

    Regards,

    Volodymyr

dominichare's avatar
dominichare
Helpful | Level 6
9 years ago

Can we get an answer to this?

arigoldfilms's avatar
arigoldfilms
Collaborator | Level 10
9 years ago
FOLKS I HAVE THE SOLUTION. The problem is cache-related. When you remove Dropbox cache files, the application needs to reindex the database.

If you want to avoid this process, add Dropbox cache files to ignore list.

To do this, run CleanMyMac's System Junk module...
...press "Review Details"....
....in the search line type "Dropbox"
...right-click or command-click on located files....
select "Add to Ignore List".

Voila. Next time you Clean, your Dropbox should be fine.
  • graemetic's avatar
    graemetic
    Explorer | Level 4
    9 years ago

    Excellent thanks, that was a really simple fix.

  • faustlaw's avatar
    faustlaw
    Explorer | Level 4
    9 years ago

    I have done this several times but it does NOT IGNORE.  Dropbox cache shows up every time and I have to de-select it to stop the re-indexing problem.  Help!!!  Any other ideas????

  • faustlaw's avatar
    faustlaw
    Explorer | Level 4
    9 years ago
    Yes, it is but how do I get the "add to ignore list" to stick?? The DB cache shows up on every clean. Help!!
  • graemetic's avatar
    graemetic
    Explorer | Level 4
    9 years ago

    Spoke too soon! Just ran the maintenance utility on CleanMyMac 3 and now have a couple of hours of frustratingly slow performance as my 55,000 dropbox files resync! CMM is definitely going in the bin now.

  • arigoldfilms's avatar
    arigoldfilms
    Collaborator | Level 10
    9 years ago
    I suggest CleanMyMac customer service if the Ignore List isn't sticking for you. They'll reply within a day or two. Please share the solution with this forum.
  • faustlaw's avatar
    faustlaw
    Explorer | Level 4
    9 years ago

    I think it's the maintenance utility also.  I just ran clean, unchecked the DB related files because it doesn't ignore DB file and no sync.  THEN AFTER maintenance, it's resyncing again.  I hate this.  Please HELP!!!!

  • faustlaw's avatar
    faustlaw
    Explorer | Level 4
    9 years ago
    20170723_085447 It doesn't stick. Next time DB files show up again. I uncheck them now. However, it just happened again -- resyncing 400,000+ files. Ugh. I think maintenance may be doing it now?
  • arigoldfilms's avatar
    arigoldfilms
    Collaborator | Level 10
    9 years ago
    Definitely contact CleanMyMac tech support. They will help.
  • Storyer's avatar
    Storyer
    New member | Level 2
    9 years ago

    Hi, that's Volodymyr from MacPaw, company that developed CleanMyMac app. 

     

    Thanks for contacting us on that, we've located what exactly causing that and fixed that. So with the upcoming update of the app this will be fixed. 

     

    Have a great day! 

     

    Regards,

    Volodymyr

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