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April 2025 update causing lag upon double-click
The latest update (~April 28?) added a separate Status category to my windows file explorer showing green circles with check-marks for files that are synced. Now when I double-click on folders or files to open them, there is a lag and the field to edit the folder/file name often comes up instead of opening the folder or file. To avoid this, I must wait until the green Status circle shows up before double-clicking the folder or filename. This waiting time was not present in the past, and is slowing down my productivity!
Is there any way to go back to the old version with green status symbol as part of the icon, and rapid response upon double-clicking?
Thanks in advance.
Steph
The latest update ... added a separate Status category to my windows file explorer
This is part of the new Dropbox for Windows update which is focused on the changes introduced with Microsoft’s new sync API called Cloud Files. There are several changes in how Dropbox works, including the new Status column (which is a Windows feature, not Dropbox), which you can read about here.
Now when I double-click on folders or files to open them, there is a lag ... To avoid this, I must wait until the green Status circle shows up ...
What you're seeing is likely a result of the file not actually existing on your local drive. If the status icon isn't a solid green, the file is likely marked as Online-only and needs to be downloaded back to the computer before it can be opened.
Right-click on a file before opening it and make sure it's marked as Available Offline. You can do this for individual files, groups of files or even every file and folder all at once. Just select them, right-click, Make available offline.
Is there any way to go back to the old version with green status symbol as part of the icon
Maybe? The first link I included above has a section describing how to opt out of the update, which is done during the installation of the Dropbox app. Assuming it's possible to go back, you'd have to uninstall and reinstall following those steps. I just don't know if you can go back after already updating to the new Dropbox for Windows update.
5 Replies
Replies have been turned off for this discussion
- Megan
Dropbox Community Moderator
Hi smaier, thanks for posting here today!
I'd like to start by asking your exact OS, and the Dropbox version that you have installed on the device.
You can find this by hovering your mouse over the little Dropbox icon on your taskbar, next to your WiFi icon.
Also, feel free to attach a couple of screenshots of these icons, in order for me to have a visual of the behavior you mentioned.
Keep me posted, and we'll take it from there!
- Rich
Super User II
The latest update ... added a separate Status category to my windows file explorer
This is part of the new Dropbox for Windows update which is focused on the changes introduced with Microsoft’s new sync API called Cloud Files. There are several changes in how Dropbox works, including the new Status column (which is a Windows feature, not Dropbox), which you can read about here.
Now when I double-click on folders or files to open them, there is a lag ... To avoid this, I must wait until the green Status circle shows up ...
What you're seeing is likely a result of the file not actually existing on your local drive. If the status icon isn't a solid green, the file is likely marked as Online-only and needs to be downloaded back to the computer before it can be opened.
Right-click on a file before opening it and make sure it's marked as Available Offline. You can do this for individual files, groups of files or even every file and folder all at once. Just select them, right-click, Make available offline.
Is there any way to go back to the old version with green status symbol as part of the icon
Maybe? The first link I included above has a section describing how to opt out of the update, which is done during the installation of the Dropbox app. Assuming it's possible to go back, you'd have to uninstall and reinstall following those steps. I just don't know if you can go back after already updating to the new Dropbox for Windows update.
Hi Rich:
Thanks so much for your detailed reply. It was great to read about the update (that I wasn't aware of in advance) and to know that this update was Dropbox's solution to something that Microsoft updated ( Thanks Dropbox!). My files/folders now seem to be responding more quickly (like normal/before the update), likely because they are now all safely synced with filled green circles (all the files I tried to access had solid green circles a few days ago as well, but I imagine that the entire syncing process may not have been completely finished, hence some lagging could be expected). All is now well again, and I'm happy to have received your reply to help my understanding.
Hi Megan:
Thanks so much for your reply! All seems to be running normally now regarding double-clicking, and I think it likely just took some time for all files to sync again to my harddrive after the update.
- Theresa
Community Manager
Hi smaier and welcome to the Dropbox Community. I’m so glad to see that your issue was resolved thanks to Rich and Megan 's help.
By the way, my name is Theresa, and you might see me popping up around the Community 👩💻. I absolutely love hearing from our members and learning how they use Dropbox in their daily lives 💙.
If you're open to sharing, I’d love to hear how you use Dropbox 💡. Who knows, you might inspire some helpful tips we can share with others or even spark ideas to pass along to our internal team 🤗.
T 😺 (Dropbox Community Manager)
