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akane13's avatar
akane13
New member | Level 2
6 months ago
Solved

Cloud icon on files even with offline sync selected in the Dropbox desktop app on Windows 10

Hello I have a cloud icon on Dropbox files until I click them. Because of that my files are unavailable offline. Files were uploaded from another device, I opened Dropbox app and when back offl...
sync
windows
  • Walter's avatar
    Walter
    6 months ago

    Hey akane13​ - thanks for using Dropbox and welcome to the Community!

    The setting you're showing in your screenshot will be applied to new files you add not already existing ones. 

    In this case, you need to simply right click on the files that have the online-only icon on them and mark them to be available offline on your computer. 

    I hope this helps! 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey akane13​ - thanks for using Dropbox and welcome to the Community!

The setting you're showing in your screenshot will be applied to new files you add not already existing ones. 

In this case, you need to simply right click on the files that have the online-only icon on them and mark them to be available offline on your computer. 

I hope this helps! 

akane13's avatar
akane13
New member | Level 2
6 months ago

Hey Walter​ and thank you for your help!

I had these settings applied previously but it seems the issue existed only for one folder and your suggestion to right click and mark it as offline helped. What I find weird though is that this folder was already checked in Selective sync list.

Anyway my issue is resolved now, thanks!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    I'm happy to hear it's sorted now akane13 - thanks for keeping me in the loop too!

    Have a lovely week ahead and let us know if anything else comes up. 

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hi akane13​ and welcome to the Dropbox Community.

    Thank you so much for coming back to share how you resolved your issue. Contributions like yours truly enrich this community, and I’m confident others will find your insights helpful when facing similar challenges 💪.

    I’m Theresa 👩‍💻, one of the Community Managers here. You’ll often see me jumping into conversations or starting new threads across various topics.

    I’d love to know... what’s your favourite Dropbox feature? It’s always fascinating to hear what people rely on most and how Dropbox fits into their everyday routines.

    Looking forward to hearing more from you,

    T😸 (Dropbox Community Manager)

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