Forum Discussion

Jon B.1's avatar
Jon B.1
Collaborator | Level 9
2 years ago

Conflicted copy on a folder?

OK, I understand the principle of what creates a conflicted copy with a file, which has been updated while another user (or the same user's account on another machine) has also updated it remotely.  ...
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Jon B.1's avatar
Jon B.1
Collaborator | Level 9
2 years ago

Oh, and a footnote -- the only difference between the two runs is the name and number of files.  The successful run had two tiny text files in each folder, the failed one had three large files in the megabyte range in each one.  That suggests a timing issue in how long it takes to re-encrypt and upload...  but we still get the failures even if we leave it for several minutes between steps in the re-encryption.

Jon B.1's avatar
Jon B.1
Collaborator | Level 9
2 years ago

Further addition -- here's the folder activity on the restored just-plain-Level-3A folder.

 

 Since there are multiple deleted-and-added files with those names in the event log, I can't immediately find which one I should restore and check its version history -- can you recommend a way to work that out?  Or should I just get the tester to re-run it with unique filenames?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for this info, Jon! One more thing I may suggest; can you pause the syncing of the Dropbox app, encrypt the folder, and then resume syncing again? Do the conflicts occur, if you do this instead?

    • Jon B.1's avatar
      Jon B.1
      Collaborator | Level 9
      2 years ago

      We'll try that!  FWIW, we've now seen the problem on a second machine (a macOS one), so this isn't down to an individual machine's configuration.  OTOH, we've seen this work successfully on a bunch of other machines with no problems, so it's not univeral.

      • Jon B.1's avatar
        Jon B.1
        Collaborator | Level 9
        2 years ago

        * universal

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