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SophieCollinsMSL's avatar
SophieCollinsMSL
New member | Level 2
10 months ago
Solved

Content created inside a shared folder, doesn't isn't visible to anyone else.

Hi There, I'm hoping someone can help!  My colleague has created folders within a shared folder. He did this all on dropbox.com. Strangely most of these folders have not synced, and they cant be ...
Folders
Shared Folders
sync
  • RyanFromDropbox's avatar
    RyanFromDropbox
    10 months ago

    Hi SophieCollinsMSL -- I'm wondering if you're using "Selective Sync" on your Desktop to hide some of these folders.

    Would you mind checking this? You can find this by navigating to your Sync Preferences in the Desktop app (click the Dropbox icon in your menu bar, click the account menu/avatar in the upper-right corner > Preferences > Sync tab > Selective Sync.) 

    If you look for the folders there, are they checked or un-checked? If they're un-checked, they'll actually be hidden (i.e., not synced) in your Desktop application, and they'll only appear on dropbox.com. 

    Let me know!

    Cheers,

    Ryan

AnastasiaDBX's avatar
AnastasiaDBX
Icon for Dropbox Product Manager rankDropbox Product Manager
10 months ago

Hi SophieCollinsMSL - the other thing that might be worth checking is whether there are any special characters in the folder name: https://help.dropbox.com/organize/file-names

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