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RiCo67's avatar
RiCo67
Helpful | Level 6
2 years ago

Context menu disappeared from Dropbox app on Win11 build 194.4.6267

Hi all, it's a bit of time that I no longer see Dropbox options in the context menu on Win 11 (right mouse click). Due to this problem I can't select what files or folders I want to have availabl...
desktop
sync
windows
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for posting this on our forum, RiCo67!

 

If you look at your system tray, do you see a small Dropbox icon close to your clock settings? If yes, I want you to click on it and clarify the syncing status it reports.

 

In case the Dropbox icon isn’t showing at all, I’d like you to go to your Start menu instead and relaunch the Dropbox app from your Programs.

 

Let me know how that goes.

  • RiCo67's avatar
    RiCo67
    Helpful | Level 6
    2 years ago

    Thanks Nancy and sorry if I've been so late..

    Yes the tray icon is present and it shows "files are updated"

    Everything works fine, I just can't find the context menu to choose what files/folders I want to have offline or online only

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi RiCo67, could you attach a screenshot showing then context menu when you right a file or folder in your Dropbox folder directly (and not via a Quick Access menu)?

      • RiCo67's avatar
        RiCo67
        Helpful | Level 6
        2 years ago

         

  • ScottE1's avatar
    ScottE1
    New member | Level 2
    2 years ago

    I have the same problem.  Someone at DropBox read this thread -- it is useless - must be auto generated with AI.  How do we get the sync icons back to being displayed?  Please post the answer.

    • RiCo67's avatar
      RiCo67
      Helpful | Level 6
      2 years ago

      Agree

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey ScottE1, I can assure you we're human! 

       

      I'm sorry to hear you haven't found the steps here very helpful so far, would you mind sharing some more info about your current setup like your app's sync status and any relevant screenshots? 

       

      It might be something device specific, so If you've tried everything and it's still not working, you can always reach out to our support team as well.

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