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Couldn't Start Dropbox
This is usually because of a permissions error. etc
I moved the sync directory to my 😧 drive for info
I suspect the dropbox_path might be the problem
Text File bn.BUILD_KEY: Dropbox bn.V...
Hi Musicstate,
The issue you are experiencing isn't related to any access or permission troubles. It's just a standard error message for everything (with or without real permission issues). The issue is definitely related to the path you selected for your Dropbox folder. It may be due to change/move in this path, for example, or some other similar change. Don't try to change Dropbox folder name or the path pointed to there after you have selected it!
To solve it, you have to unlink the application from your account and link it anew. Remove your troublesome application/device out from your device list. Scroll down to the desired device if need. Click on trash bin next to the desired list entry. This will make sure your device isn't in link to the Dropbox server, but the application itself can still be unaware of that. Forcibly unlink it using following command in terminal:
rm -rf ~/.dropbox
The above guarantees that no any trace from previous link lefts, able to prevent further application work. Now you can link your Dropbox application to your Dropbox account anew by signing in again. 😉
Hope this helps.
Edit: Oh.. you are on Windows. One of the rule above is related to Mac/Linux only. 🤷 My fault. Instead of the command above remove Dropbox folder residing in "C:\Users\music\AppData\Local" (not the one that keeps your data).
Walter
Dropbox Community Moderator
Dropbox Community ModeratorCould you temporarily disable any antivirus or firewall you may have running on your computer and let us know if you're still getting the same error jen1147?
Hi!
I have the same error message when Dropbox starts. I've tried all proposed solution without any success, including disabling Windows Defender.
I have Dropbox folder in another drive, not the default location but all permissions seem to be OK. This drive is a mounted VeraCrypt drive and I have this same setup in 2 PC for several years without issues. Now, only one of them has this problem (it's a recent issue for me).
If I restart Windows than Dropbox starts OK but after some time it gets stuck synching files. If I close Dropbox from the system tray and then start the app it displays that error message pointing to usually permissions error but I think my case may be different because my error file differs a bit from other users as you can see in the last lines below....
Any thoughts? I'm starting to think about replacing Dropbox after so many years of great experiences...
Thank you!
bn.BUILD_KEY: Dropbox
bn.VERSION: 155.4.5495
bn.constants.WINDOWS_SHELL_EXT_VERSION: 52
bn.is_frozen: True
machine_id: a060b326-d9d3-4c59-85fb-ed008080cb86
pid: 12928
cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
real_path='C:\\Program Files (x86)\\Dropbox\\Client'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\vitor.amorim\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\vitor.amorim\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'Z:\\Dropbox'
real_path='Z:\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40555 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\155.4.5495\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\155.4.5495\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\VITOR~1.AMO\AppData\Local\Temp
TEMP: C:\Users\VITOR~1.AMO\AppData\Local\Temp
tempdir: 'C:\\Users\\VITOR~1.AMO\\AppData\\Local\\Temp'
real_path='C:\\Users\\vitor.amorim\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 828, in wrapper
File "dropbox\client\main.pyc", line 6646, in finish_dropbox_boot
File "dropbox\client\message_queue.pyc", line 311, in _wrapped
File "dropbox\client\main.pyc", line 6170, in _init_components_for_account
File "dropbox\client\main.pyc", line 6094, in create_sync_engine
File "dropbox\sync_engine_boundary\factory.pyc", line 225, in make_sync_engine
File "dropbox\sync_engine\nucleus\classic_client\sync_engine.pyc", line 251, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\modern_client.pyc", line 261, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\base.pyc", line 189, in __init__
File "dropbox\fs_api\lifecycle.pyc", line 192, in __init__
File "dropbox\fs_api\lifecycle.pyc", line 206, in _create_thin_client
File "dropbox\fs_api\fs_api_adapter.pyc", line 50, in __init__
File "desktop\extensions\fs_api\fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
fs_api_python.FsApiError: "Initializing fs api |>> Initializing platform |>> File not found"
Vitor_Amorim wrote:...
fs_api_python.FsApiError: "Initializing fs api |>> Initializing platform |>> File not found"Hi Vitor_Amorim,
Yes, for sure your state is different and not the same as those reported before. Unfortunately, in many cases, the messages (like the above) are not clear enough. Here, for example, isn't clear what file, actually, is "not found"! 🤷 And so, you can't check actually what's wrong. This could be a signal for the developers of Dropbox application to format every error message more clear and complete (especially to Rust coders, responsible for the code where this message originates from).
- Nancy
Hi Vitor_Amorim, sorry for jumping in here.
Just to clarify and narrow down the issue, can you let me know if you’ve also tried an advanced reinstall?
If so, did it seem to help at all?
Hi Nancy !
Thank you very much for your message because I missed that advanced reinstall tip. My bad because I thougt I had tried all suggestions!
I tried that after your message and it seems to be ok for now.
Lets see if it was enough. 😀
Best regards,
Vitor
Hi Nancy .
After a few days OK, the problem showed up again and I have no clue on how to solve...
Here is the current error log, it seems the same.
Thank you!
bn.BUILD_KEY: Dropbox
bn.VERSION: 156.4.4908
bn.constants.WINDOWS_SHELL_EXT_VERSION: 52
bn.is_frozen: True
machine_id: a060b326-d9d3-4c59-85fb-ed008080cb86
pid: 29576
cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
real_path='C:\\Program Files (x86)\\Dropbox\\Client'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\vitor.amorim\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\vitor.amorim\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'Z:\\Dropbox'
real_path='Z:\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40555 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\156.4.4908\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\156.4.4908\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\VITOR~1.AMO\AppData\Local\Temp
TEMP: C:\Users\VITOR~1.AMO\AppData\Local\Temp
tempdir: 'C:\\Users\\VITOR~1.AMO\\AppData\\Local\\Temp'
real_path='C:\\Users\\vitor.amorim\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 820, in wrapper
File "dropbox\client\main.pyc", line 6491, in finish_dropbox_boot
File "dropbox\client\message_queue.pyc", line 311, in _wrapped
File "dropbox\client\main.pyc", line 6016, in _init_components_for_account
File "dropbox\client\main.pyc", line 5940, in create_sync_engine
File "dropbox\sync_engine_boundary\factory.pyc", line 225, in make_sync_engine
File "dropbox\sync_engine\nucleus\classic_client\sync_engine.pyc", line 251, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\modern_client.pyc", line 263, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\base.pyc", line 189, in __init__
File "dropbox\fs_api\lifecycle.pyc", line 192, in __init__
File "dropbox\fs_api\lifecycle.pyc", line 206, in _create_thin_client
File "dropbox\fs_api\fs_api_adapter.pyc", line 50, in __init__
File "desktop\extensions\fs_api\fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
fs_api_python.FsApiError: "Initializing fs api |>> Initializing platform |>> File not found"Hi!
Just upgraded from Windows 10 to 11 (with all updates) and this problem persists (haven't done any normal or advanced Dropbox reinstall)...
Is it possible to install a previous Dropbox version and skip the current one 156.4.4908?
This problem is strange because I have this Dropbox version in other PC without issues...
Thank you!
- Nancy
Hi again, Vitor_Amorim!
In general, the Dropbox app will eventually get automatically updated to the latest app version, so this may not help.
However, since the same issue persists, I can open a ticket for you instead.
I’d like to check this internally and see if there’s something else going on.
