Forum Discussion

Karen Kohn's avatar
Karen Kohn
New member | Level 2
2 years ago

Customers having issues accessing my shared links

I sell digital downloads and use Dropbox to share my files.   Several of my customers are having issues accessing files today using the link I have always sent out.   Any ideas? Is there some...
Share
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

All services are up and running. 

 

Have you tried the link yourself? Asked for a screen shot of error?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!