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dylanroscover's avatar
dylanroscover
Helpful | Level 6
8 years ago
Solved

Desktop app resyncs all 2.4 million files weekly

Hey everyone, I'm syncing over 2.4M files on my DBX Business account. Long story short, it's really  unstable. On both Mac and Windows the desktop app resyncs _all_ files every week or so, and Smar...
desktop
sync
  • Jane's avatar
    Jane
    8 years ago
    Let me re-iterate that the performance of the Dropbox desktop app can decline if you have more than 300,000 files synced to your computer. This is a soft limit and depends highly on the hardware specifications of the computer running the app. Some customers can sync more files without issue. 
     
    Taking that into consideration (alongside with the discussion we’ve had above), I was merely trying to explore whether your system specifications could handle a larger amount of files. Moreover, it would also be useful to troubleshoot the syncing issues you’ve mentioned above in regards to your Online-only files & work towards a solution that would be best for you & your setup at the moment. 
     
    I understand it if you’d like to keep only this conversation active though, so please do keep me updated on how you’d like us to proceed & I’ll try to address your concerns in the best way I can. Thanks again for your ongoing cooperation! 
dylanroscover's avatar
dylanroscover
Helpful | Level 6
8 years ago

Thanks Jane!

#1. I'm running on a 14-core Xeon workstation w/ 128GB RAM & a 1.5TB SSD RAID, so I don't think performance is a factor. I notice of course that the Dropbox desktop app is still 32-bit (why? ;).

#2. I'm running the latest version of Windows 10 (1803) and am not using symlinks.

#3 Yes, selective sync is an option. I much prefer the Smart Sync methodology, assuming that it functions as intended.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago
I appreciate your speedy reply here & all the additional info you’ve gathered for me Dylan, let me follow-up a bit more closely with you! 
 
It’s my understanding that we’ll be focusing on your Widows device, so I’ll check back with you based on the details you’ve included in your last post.
 
Just as an additional point of reference, can you let me know whether you’ve stored your Dropbox folder on your C: drive or on a different partition? If the latter is the case, I’d appreciate it if you could confirm that the Dropbox folder is located on an NTFS-formatted hard drive. Please let me know & we’ll take it from there. 
 
Thanks again & I’ll be awaiting your next reply here! 
  • dylanroscover's avatar
    dylanroscover
    Helpful | Level 6
    8 years ago

    Thanks Jane! It's on a separate drive/partition, NTFS.

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      8 years ago
      Thanks a lot for all the info you’ve sent me here dylanroscover & all the time you devoted on the matter! 
       
      So as to best advise on how you can go about with this syncing issue, let me have a closer look through our Official channel, since it would be best to check the info I have on my end on my tools. 
       
      For that reason, I’ve made sure to reach out to you directly via email on my end. Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly get back in touch with you asap. 
       
      Thanks again for reaching out on our Forum & I’ll be awaiting your next reply. Enjoy the rest of your day until we talk again! 
    • dylanroscover's avatar
      dylanroscover
      Helpful | Level 6
      8 years ago

      Jane,

      Are you able to answer any of my questions here publicly?

      I would appreciate that much more than emailing me privately, so other users are aware of Dropbox's limitations and that there are, in fact, serious performance problems/instabilities with the app.

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        8 years ago
        Let me re-iterate that the performance of the Dropbox desktop app can decline if you have more than 300,000 files synced to your computer. This is a soft limit and depends highly on the hardware specifications of the computer running the app. Some customers can sync more files without issue. 
         
        Taking that into consideration (alongside with the discussion we’ve had above), I was merely trying to explore whether your system specifications could handle a larger amount of files. Moreover, it would also be useful to troubleshoot the syncing issues you’ve mentioned above in regards to your Online-only files & work towards a solution that would be best for you & your setup at the moment. 
         
        I understand it if you’d like to keep only this conversation active though, so please do keep me updated on how you’d like us to proceed & I’ll try to address your concerns in the best way I can. Thanks again for your ongoing cooperation! 

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