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frank479's avatar
frank479
Helpful | Level 5
4 months ago
Solved

Desktop app shows a "couldn't upload this file" error but I can't find the file

Device Dell Alienware Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 230.4.8797 Syncing Status Sync issue with 1 file Question or Issue D...
desktop
sync
windows
  • Megan's avatar
    Megan
    4 months ago

    Hey frank479​, let's try something.

    Can you try signing out of the app, and then signing back in? Do you notice the same behavior after trying this? 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hey frank479, thanks for bringing this to our attention.

Can you try searching for the file from your files explorer's search bar?

Also, is there any chance the file appears in your Dropbox account online?

Let me know what you find.

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