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tomikobako's avatar
tomikobako
Explorer | Level 4
3 years ago
Solved

Desktop, Downloads and Document folders have disappeared on macbook after uninstalling dropbox

Hi all,  I recently moved all my files in Desktop, Downloads and Document folders to iCloud to back them up before uninstalling dropbox. As soon as I uninstalled dropbox, these folders have disappe...
Computer Backup
desktop
Dropbox Backup
Mac
Uninstall
  • Hannah's avatar
    Hannah
    2 years ago

    That's great to hear, tomikobako!

     

    Before you delete anything, can you check how the backup of the particular computer appears here, in your backups page? Does it look active?

     

    If so, you should be able to go through the steps I linked in my previous response, to disable/delete the backup.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey tomikobako, sorry to jump in here!

 

It sounds like this was caused by uninstalling the Dropbox app without disabling the computer backup feature on your Dropbox app.

 

Now that you reinstalled Dropbox, if you go through the steps to enable backup, what do you see? is it prompting you to set things up from scratch?

tomikobako's avatar
tomikobako
Explorer | Level 4
2 years ago
Hi, thanks for the reply… I can’t download Dropbox or anything else, it says the location doesn’t exist to do so.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey again, Tomiko! 

     

    Can you send over a screenshot of the message you keep receiving on your end? 

     

    Did you try to download the desktop app via this link?

    • tomikobako's avatar
      tomikobako
      Explorer | Level 4
      2 years ago

      Hello Nancy, 

       

      Thanks for that link - it worked. I'm somehow relieved.

      Now what do I do, to get my macbook's folders (Desktop, Downloads, Documents) operating again? 

       

      Regards, 

      Tomiko

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        What happens if you try to follow these steps, Tomiko?

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