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tomikobako's avatar
tomikobako
Explorer | Level 4
3 years ago
Solved

Desktop, Downloads and Document folders have disappeared on macbook after uninstalling dropbox

Hi all,  I recently moved all my files in Desktop, Downloads and Document folders to iCloud to back them up before uninstalling dropbox. As soon as I uninstalled dropbox, these folders have disappe...
Computer Backup
desktop
Dropbox Backup
Mac
Uninstall
  • Hannah's avatar
    Hannah
    2 years ago

    That's great to hear, tomikobako!

     

    Before you delete anything, can you check how the backup of the particular computer appears here, in your backups page? Does it look active?

     

    If so, you should be able to go through the steps I linked in my previous response, to disable/delete the backup.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey again, Tomiko! 

 

Can you send over a screenshot of the message you keep receiving on your end? 

 

Did you try to download the desktop app via this link?

tomikobako's avatar
tomikobako
Explorer | Level 4
2 years ago

Hello Nancy, 

 

Thanks for that link - it worked. I'm somehow relieved.

Now what do I do, to get my macbook's folders (Desktop, Downloads, Documents) operating again? 

 

Regards, 

Tomiko

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    What happens if you try to follow these steps, Tomiko?

    • tomikobako's avatar
      tomikobako
      Explorer | Level 4
      2 years ago
      Hi, thank you for replying! I’ve installed Dropbox again, it’s synched with my Mac, I can see the Dropbox folder with my mac’s Downloads, Desktop and Documents folders within it BUT these folders are still not showing in my mac.
      Should I go ahead and delete Dropbox as you’d suggested before?
      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        That's great to hear, tomikobako!

         

        Before you delete anything, can you check how the backup of the particular computer appears here, in your backups page? Does it look active?

         

        If so, you should be able to go through the steps I linked in my previous response, to disable/delete the backup.

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