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Forum Discussion
pellet
7 years agoHelpful | Level 5
Drop box is stuck at "Starting..." but files are being synced
The box icon on system tray stays at gray and says "Starting...". But, when files are changed on another computer, they are being synced. Should I be concerned? Is there a fix?
Thanks.
Hi again to all,
This should be resolved now. Please restart your Dropbox desktop or mobile app and try again.
Let us know if you are still receiving an errors or you're experiencing anything out of the ordinary & we can look further into it.
Thanks to everyone for your reports & happy Dropboxing ahead!
80 Replies
Replies have been turned off for this discussion
- wpfbedford7 years agoNew member | Level 2
OK than you and thanks for removing info from the screen shot.
- Lusil7 years ago
Dropbox Staff
Hey Gogoarkman!Initially, please note that I’ve gone ahead and removed some info from your screenshot for security and privacy purposes.Moving on to your concern though, I’d kindly recommend moving this discussion to email due to account-specific info that may be required. For this reason, I’ve gone ahead and sent you an email to the email address associated with your Forum profile. Please check your inbox for my latest message.Cheers! :grin: - Lusil7 years ago
Dropbox Staff
No problem, wpfbedford! As mentioned before, should you have any other questions, just give us a shout. :wink: In the mean time, have a wonderful day ahead!
- neekster7 years agoHelpful | Level 6
For us this problem is now resolved. I needed to restart one of the clients, but the others just started working with no effort from me.
So I would try a client restart if it's not started working for you, but they could be doing a staged rollout of the fix.
Significantly as well as the client working, the space is reporting correctly within our account again.
- rossd7 years agoNew member | Level 2
Windows 10 Surface Book
Suddenly, after no change that I'm aware of, the Dropbox icon in the system tray is gray, when I scroll over it says 'Starting' and when right click it says 'Dropbox is starting', continues for many hours with no change.
However on dropbox.com it is showing that my files have synced.
I have uninstalled and reinstalled Dropbox.
I have scoured the community and other sources and can see nothing else on this.
Help please?
- jsc7 years agoNew member | Level 2
Update for me - Restarted my machine this morning and Dropbox is now stating 'indexing' instead of starting. With that said, it doesnt actually seem to be doing anything. No new files have been synced
- photover7 years agoExplorer | Level 4
All working fine today - synced and up-to date, thanks for sorting DB
- YeOldeBowler7 years agoExplorer | Level 4All okay for me too (on 56.3.83) - thank you
- Jane7 years ago
Dropbox Staff
Hi again to all,
This should be resolved now. Please restart your Dropbox desktop or mobile app and try again.
Let us know if you are still receiving an errors or you're experiencing anything out of the ordinary & we can look further into it.
Thanks to everyone for your reports & happy Dropboxing ahead! - davidbautista7 years agoHelpful | Level 5
Thanks a lot. It's working normally now.
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