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Dropbox Stuck at "starting" and "checking for changes"
Hi all,
Since 11th December 2018, my Dropbox application on my mac has syncing issues.
The status on my Dropbox application would either say "Starting" and "Checking for changes" when I restarted it. And it doesn't change even after leaving it alone for over 12 hours.
Sometimes the files will show up as "blue spinning icon" and sometimes it will have a "green tick", but the files are definitely not uploaded (could not see it on the web or my mobile phone).
Also selective sync is not working, it does not update the required folders.
Specifications:
Mac OSX 10.11.6
Dropbox 63.4.107
Size of Dropbox: 18 GB
I have done the following:
1. Reinstall the application (twice)
2. Reduce the number of files synced to be under 300,000
3. Unlinked and linked back my account (twice)
4. Leave it overnight to sync for 12 hours (twice)
I am short of just deleting my entire dropbox files and start over again but my internet is very slow and it will take me weeks to re-download everything.
Anything else I could try?
Hi Lusil,
I found out what was wrong, my macbook SSD has been degraded recently (only able to perform 90MB/s write, 700MB/s read). Once I ease off the background tasks, Dropbox was able to start syncing the files.
I hope that in the future Dropbox app will include a diagnostic tool to show what's exactly is happening. This took me a week to figure out the issue.
7 Replies
Replies have been turned off for this discussion
- Lusil
Dropbox Staff
Hi Lusil,
Thank you for your reply. I did perform a symlink search and none turns up.
I have reduced the number of files in the dropbox again to sub 200k files and lets see how it goes.
Do you have any idea when the next dropbox update may come out? Maybe a new upgrade could fix it
- Lusil
Hi Lusil,
I found out what was wrong, my macbook SSD has been degraded recently (only able to perform 90MB/s write, 700MB/s read). Once I ease off the background tasks, Dropbox was able to start syncing the files.
I hope that in the future Dropbox app will include a diagnostic tool to show what's exactly is happening. This took me a week to figure out the issue.
- Lusil
how do I "ease off the background tasks"?
- Lusil
Hello jlaff,
Welcome to the Dropbox Community!
You can find more info about which processes are running or are scheduled to run upon startup by navigating to your OS's task manager or activity monitor. This should give you an initial idea about the relevant tasks that are working while you're on your computer.
I'll also leave this open for any other users that may have any additional input on this.
Let me know if you have any other questions in the meantime!
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