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johndoe789's avatar
johndoe789
Helpful | Level 5
7 years ago
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Dropbox Stuck at "starting" and "checking for changes"

Hi all, Since 11th December 2018, my Dropbox application on my mac has syncing issues. The status on my Dropbox application would either say "Starting" and "Checking for changes" when I restarted i...
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  • johndoe789's avatar
    johndoe789
    7 years ago

    Hi Lusil,

    I found out what was wrong, my macbook SSD has been degraded recently (only able to perform 90MB/s write, 700MB/s read). Once I ease off the background tasks, Dropbox was able to start syncing the files.

    I hope that in the future Dropbox app will include a diagnostic tool to show what's exactly is happening. This took me a week to figure out the issue.

johndoe789's avatar
johndoe789
Helpful | Level 5
7 years ago

Hi Lusil,

I found out what was wrong, my macbook SSD has been degraded recently (only able to perform 90MB/s write, 700MB/s read). Once I ease off the background tasks, Dropbox was able to start syncing the files.

I hope that in the future Dropbox app will include a diagnostic tool to show what's exactly is happening. This took me a week to figure out the issue.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Thanks for letting me know, johndoe789, I’m glad to hear that you were able to get to the bottom of this. 
 
I’m more than happy to pass your comments along to the dev team for future consideration and if you have any other questions in the future, don’t hesitate to give us a shout. 
 
In the meantime, have a wonderful day ahead! 

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