Forum Discussion

Kira0418's avatar
Kira0418
Explorer | Level 3
3 years ago

Dropbox文件打不开，一直在同步中，无法完成同步 (syncing can't be completed)

右下角Dropbox应用显示蓝色同步中状态，但文件一直同步不了，文件大小仅77kb，请问如何解决？ Dropbox版本号173.4.6706，系统是win11，网络一切正常 -------------- The Dropbox application in the lower right corner shows a blue syncing status, but the file ha...
desktop
sync
Kira0418's avatar
Kira0418
Explorer | Level 3
3 years ago

hi Hannah 

After closing the dropbox application , i cannot reopen it unless restarting my computer.

I can't open any files through the dropbox application.

By the way, I find my file with a brown box next to it

 

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Kira0418, the box icon there is related to OneDrive on your machine.

 

Could you try opening the Dropbox desktop application and mark the file as available offline, and then try quitting the app to play them.

  • Kira0418's avatar
    Kira0418
    Explorer | Level 3
    3 years ago

    hi Jay 

    I don't have Onedrive on my computer，and I can't find the offline button when right click on the file，please help

     

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      I don't see any other Dropbox options in the right-click menu in your screenshot either, Kira; is the Dropbox application running at the moment or is it still closed?

      • Kira0418's avatar
        Kira0418
        Explorer | Level 3
        3 years ago

        I reinstalled my computer system and all the problem were solved, thanks for the help these days! 

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