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Jeroenuttwello's avatar
Jeroenuttwello
Explorer | Level 3
11 days ago

Dropbox 237.4.5655 - syncing hangs on 30 files forever or '"waiting for download".

Device PC Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 237.4.5655 Syncing Status Syncing 30 files Question or Issue This weekend on all my p...
desktop
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Jeroenuttwello's avatar
Jeroenuttwello
Explorer | Level 3
11 days ago

Update: used chdksk /d f:  where d: is my dropbox drive on all pc's and laptops.

No succes. The backup laptop syncs perfectly but stays on busy on syncing while there is nothing to sync anymore. If I hover the dropbox icon it states: "Workspace downloading..." and this will stay on forever.

The PC is still trying to find the 30 files it wants to sync (and download, or download for syncing, that's not clear to me). And the PC isn't very trustworthy in syncing all files real-time at this moment.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 days ago

    Hi there, Jeroenuttwello, let's see what we can find about this together!

    Let me point out that you did a great job troubleshooting this on your end. More specifically the thought to reduce the number of your local files using selective sync was spot on.

    How long is the app stuck syncing files? Also, have you made sure that the internet bandwidth Dropbox is using is adjusted correctly when using the app?

    If you could send me a screenshot of what you see when you hover over your Dropbox icon, it would be really helpful.

    As a last step, and if none of that works, then I'd suggest that you try opting out of the Dropbox for Windows update using the steps here. 

    Let me know of any updates, and we'll go from there.

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