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Jeroenuttwello's avatar
Jeroenuttwello
Explorer | Level 3
11 days ago

Dropbox 237.4.5655 - syncing hangs on 30 files forever or '"waiting for download".

Device PC Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 237.4.5655 Syncing Status Syncing 30 files Question or Issue This weekend on all my p...
desktop
Download
sync
windows
Jeroenuttwello's avatar
Jeroenuttwello
Explorer | Level 3
11 days ago

Hi Megan, wonderful to hear from you.

The app is already 2-3 days stuck on syncing files. The bandwith: the network screen under preferences has off-off-on, so no limitations on that part. Both troubled systems have wired network on a gigabit connection, fiberglass. The work laptop is on wifi and dropbox works fine on that one. So bandwith seems to be no problem. Disk space is also no issue. My work laptop has the least free disk space. The troubled systems have more than 300GB of free space.

How can I send you the screenshots in private mode....or otherwise I can edit the screenshots and black the privacy information.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 days ago

    Hey Jeroenuttwello​! 

    Yes, you can always omit any personal info shown in your screenshots. You can send them to me by clicking the camera-like icon when replying back to me, or pasting them directly in the reply box.

    Also, did you try the steps I provided about opting out of the Windows update, by any chance? 

    I'll be waiting! 

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