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Forum Discussion
Dropbox 237.4.5655 - syncing hangs on 30 files forever or '"waiting for download".
Device PC Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 237.4.5655 Syncing Status Syncing 30 files
Question or Issue This weekend on all my p...
Hi Megan,
Also, did you try the steps I provided about opting out of the Windows update, by any chance?
Yes, but this really messes up my laptop and PC. After signing in again, the setup wants to have a new location for the dropbox, and I already have the dropbox (both personal and business) on my separate drive. I can not rename the root-map of the dropbox, because it is locked by anything else. So, I deleted the root-map and signed out personal and business, signed in with personal (the small dropbox, only 15GB) with opt-out checked and will sign in with business dropbox and let it download all 400.000 files again.....
On my PC the dropbox desktop app was signed out of personal and business, but is really in a bad state now, so I think I will reinstall the app and do everything again from scratch.
- Megan
Dropbox Community Moderator
Hey Jeroenuttwello, sorry to hear about that.
At that point I also think it might be wiser to start from scratch. If you notice that the syncing behavior remains the same, or if you're having trouble with this or anything else we'll be one post away.
If you're using a paid plan you can always reach out to our support team too. I'll be waiting for your updates!
Hi Megan, the backup laptop works perfectly fine now.
What I did was:
1. sign out in the dropbox desktop app, both personal and business (paid plan)
2. quit the app
3. deleted all files from the drive where the dropboxes were on (that took a few hours)
4. reboot offcourse
5. started the dropbox desktop app
6. signed in as personal account, the smallest amount of files
7. in advanced settings, enabled opt out Windows Update Dropbox and let it sync all files from my personal account
8. after syncing personal dropbox, added business with opt-out enabled
9. let it sync and download voor 12 hours
10. reboot and done.
At this time I repeated the above process on my big PC with one big difference.
4a. remove the dropbox app
4b. chkdsk d: /f on my dropbox drive (commandscript)
4c. install the dropbox desktop app after new download from the dropbox website
7. I specifically did not enable the opt-out Windows Update, now I am curious what will happenSo, the PC is going to sync and download for another 12 hours and then we will see if the clean install and sync is enough to correct this "glitch" from 236.4.5655
- Megan
Hey Jeroen J.1, thanks for keeping me in the loop!
Happy to see that things worked out as they should. Definitely let me know of any updates.
If you need something else, please let me know and I will be more than happy to help every step of the way. 😇
