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Forum Discussion
Jeroenuttwello
12 days agoExplorer | Level 3
Dropbox 237.4.5655 - syncing hangs on 30 files forever or '"waiting for download".
Device PC Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 237.4.5655 Syncing Status Syncing 30 files
Question or Issue This weekend on all my p...
Jeroen J.1
11 days agoNew member | Level 2
Hi Megan, the backup laptop works perfectly fine now.
What I did was:
1. sign out in the dropbox desktop app, both personal and business (paid plan)
2. quit the app
3. deleted all files from the drive where the dropboxes were on (that took a few hours)
4. reboot offcourse
5. started the dropbox desktop app
6. signed in as personal account, the smallest amount of files
7. in advanced settings, enabled opt out Windows Update Dropbox and let it sync all files from my personal account
8. after syncing personal dropbox, added business with opt-out enabled
9. let it sync and download voor 12 hours
10. reboot and done.
At this time I repeated the above process on my big PC with one big difference.
4a. remove the dropbox app
4b. chkdsk d: /f on my dropbox drive (commandscript)
4c. install the dropbox desktop app after new download from the dropbox website
7. I specifically did not enable the opt-out Windows Update, now I am curious what will happen
So, the PC is going to sync and download for another 12 hours and then we will see if the clean install and sync is enough to correct this "glitch" from 236.4.5655
Megan
Dropbox Community Moderator
11 days agoHey Jeroen J.1, thanks for keeping me in the loop!
Happy to see that things worked out as they should. Definitely let me know of any updates.
If you need something else, please let me know and I will be more than happy to help every step of the way. 😇
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