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Runnerdad's avatar
Runnerdad
Helpful | Level 5
4 years ago
Solved

Dropbox and OneDrive overlap, when trying to back up my files

My Documents folder has all my working files, and I have uploaded it to Dropbox (10 GB data). I created this folder a few years ago because I wanted my files on the hard drive only and did not want t...
Computer Backup
desktop
sync
  • Nancy's avatar
    Nancy
    4 years ago

    Hey again, Runnerdad!

     

    As per the syncing icons that you mention on your desktop app, you can take a look at this article for more info. If you have any follow-up questions though, please let me know. 

     

    Also, thanks for the screenshot that you sent!

     

    Can you send me one more screenshot of what you see after right clicking on the folders you wish to back up with Dropbox and going to their Properties? This will help me understand whether they’re still being accessed by OneDrive.

yourekillingme's avatar
yourekillingme
Helpful | Level 6
4 years ago

i gotta say, this is really stupid.  I pay a lot for dropbox, & this is a late model regular windows 11 surface pro 7, not some obscure device.  this should be simple and turnkey.  why in the name of God will dropbox backup my Download forlder and my Music folder but not the Desktop and Documents ??????  I'm going to have to work out of the Music folder just as a workaround?  that is so stupid.  please for the love of God, if somebody actually solved this problem will you explain how you did it

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey yourekillingme, sorry to hear you're having issues with this.

 

Could you tell me more in regards to the error message you mentioned? If you have any screenshots to attach back to me, they're more than welcome. 

 

Also, which version of the app do you have installed on your device?

 

Keep me posted!

  • yourekillingme's avatar
    yourekillingme
    Helpful | Level 6
    4 years ago

    I have the exact same problem described in detail by the OP. the OP says he solved the problem but the problem is not solved in this thread.  please explain the solution, here in this thread, and stop emailing me privately aside 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi there yourekillingme, I'm sorry to jump in here, but could you send us a screenshot of the exact error you've been getting so that we can have a visual too?

     

    Also, can you clarify if your Desktop and Documents folders are located in their default locations on your computer or if you have moved them somewhere else?  

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