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bcgirton's avatar
bcgirton
Helpful | Level 6
3 years ago

Dropbox Android will not automatically upload camera pictures over NordVPN

Today I noticed that Dropbox Android will not automatically upload camera pictures over NordVPN. It claims that I am offline, when I actually have a fast, stable connection to the internet.  Is anyon...
Android
Camera uploads
Mobile
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi bcgirton, thanks for bringing this to our attention.

 

Currently, we're not experiencing any issues with connection to the Dropbox servers.

 

Could you try connecting to a different VPN server to see if this helps?


Keep me updated with any progress!

  • mockswede's avatar
    mockswede
    Explorer | Level 3
    3 years ago

    As of May 27th, 2023, Drop Box has not auto updated photo files since I activated the Nord VPN mopile app on my Samsung S22 at the beginning of the month.  Also indicated that I'm OFFLINE with WiFi when I am connected.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey mockswede, sorry to hear you're having issues with this.

       

      Can you let us know your device's exact OS version and the version of the Dropbox mobile app installed there as well?

       

      Have you tried another wifi or doing it via cellular data perhaps? 

      • mockswede's avatar
        mockswede
        Explorer | Level 3
        3 years ago

        About cellphone:

        Samsung S22 Galaxy

        One UI version 5.1

        Android ersion 1.3

        Google Play system update April 1, 2023

        Baseband version S901U1UES2CWD3

        Model SM-S901U1

        Model Code  SM-S901IZKEUSC

        Kernel Version 5.10.136-android12-9-26203684-absS901U1UES2CWD

        Build Number TP1A.220624.014.S901U1UES2CWD3

        KNOX Version 3.9

        Knox API level 36

        Knox ML 1.3

        DualDAR 1.5.1

        HDM 3.0 - 11D

        Service provider software version SAOMC_SM901U1_OYM_USC_13_0016

        USC/USC.XAA.XAA

        Dot Dot Dot...

         

        Android security patch level May 1, 2023

        HDM 3.0 - 110

         

        DropBox Application software on Samsung S22 Galaxy cellphone

         

        Downloaded from Google Play Store

         

        Version 330.2.2

         

        Need any more DETAILS....?!

         

        This is SUCH a PIA.  NORD VPN mobile is NOT gonna get any recommendations.

         

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