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dveldkamp's avatar
dveldkamp
New member | Level 2
1 month ago

Dropbox app on iOS 26.2.1 converts Camera Uploads photos from .jpg to .heic

Question or Issue Dropbox app on iOS 26.2.1 converts Camera Uploads photos from .jpg to .heic
Camera uploads
iOS
Mobile
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hey dveldkamp, did you have the chance to try Hannah’s suggestion? 

We’d love to hear what you found, so that we can further assist.

dveldkamp's avatar
dveldkamp
New member | Level 2
1 month ago

Yes, I did.   I changed camera setting to Most Compatible, but it still uploaded to DB in HEIC.  This was fixed by powering down the phone, & restarting it.   Thanks for you help & followup!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hi dveldkamp, thanks for letting us know that you were able to resolve the issue. 

    If you have any further queries in the future, feel free to message back.

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