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Forum Discussion

staci22's avatar
staci22
Explorer | Level 3
2 years ago

Dropbox application stuck on "Indexing..." on Mac Ventura 13.6

My dropbox has been indexing for close to 2 weeks. ventura 13.6.7 I've tried: logging in/out reinstalling dropbox app   Contacted help and they suggested I do selective sync. That didn't h...
desktop
Mac
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for bringing this to our attention, staci22.

 

Are you using the File Provider version of the Dropbox app?

 

How many files are currently in your Dropbox folder?

 

Also, you mentioned that you contacted our support team; can you please give us the ticket number for your communication, so we can take a look?

 

Thanks.

staci22's avatar
staci22
Explorer | Level 3
2 years ago

first ticket: Ticket #24074999: Dropbox Support Chat 
second ticket: Ticket #24082805: Dropbox Support Chat 

 

lots of files, how do I know if I am using the file provider version?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the ticket numbers, staci22.

     

    About the version of the app, if your Dropbox folder is in ~/Library/CloudStorage, then you're using the File Provider version.

     

    Also, I see that your second ticket was actually sent to our specialists, so I've added your comments here as well and raised the priority of the ticket.

     

    Once the team has reviewed your case, they'll get back to you on what steps you need to follow, etc.

    • staci22's avatar
      staci22
      Explorer | Level 3
      2 years ago

      just heard from someone and they manually trigered a re-indexing which I can see is working at the moment.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Happy to hear that, staci22!

         

        Hopefully, that'll do the trick and fix this for you.

         

        Keep us updated.

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