Forum Discussion

banbikas's avatar
banbikas
Explorer | Level 3
3 years ago

Dropbox can never finish syncing because one folder is locked by another user.

I cannot remove or edit the two Word files within a locked folder.  This folder will never sync with my computer and displays as a constant error message (red cross against the folder's title in MacO...
desktop
Error Messages
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Can you also send us a screenshot of the app's exact status as shown in your menu bar banbikas ?

 

Apart from that, can you try removing the folder via the website and let me know how it goes? 

banbikas's avatar
banbikas
Explorer | Level 3
3 years ago

Hello Walter.

Do you have any further advice?

Since the folder does not appear in the website, the creator probably deleted it some time ago, but since I cannot remove it from my Dropbox folder on my laptop, it prevents any updates and syncing can never be completed.

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Did you try the steps in my previous post to see if this helps?

    • banbikas's avatar
      banbikas
      Explorer | Level 3
      3 years ago

      Hi Jay

      I may not have properly understood what you are suggesting.

      I can't unlock the folder on my laptop, because I am not the creator of the folder.

      I am also not sure how I can quit the Dropbox application.  The Dropbox folder and sub-folders are an integral part of the file management system under MacOS Finder.  I am not operating through a desktop application.  How can I quit Dropbox?

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        The desktop app is the one which syncs your files, shown in your screenshot banbikas.

         

        You can click on the Dropbox icon in your menu bar and then click on your avatar (account's picture) and Quit. 

         

        Let us know if you still get the same error after quitting the Dropbox desktop app completely before trying to delete this folder. 

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